Case study: Team Works at school!

The Mission

At a Secondary School in Singapore, there was a need to form ad-hoc, non-academic project teams for various events and initiatives. The school’s leadership wanted to know how to form more effective and efficient teams so as to maximize manpower resources.

They contacted Authorized Partner OTi Consulting (OTi), to address this issue.

OTi prepared to work with around 100 staff members, including the Management Committee, Teaching Staff and Administrative & Operational Staff. OTi sought to improve the staff’s understanding of themselves and each other and help them work together better as a team and keep in mind the mission of the school: to develop each student to the maximum intellectually, physically, emotionally, morally and socially in order to fulfil individual needs and national goals.

OTi decided that even in an educational setting, DiSC® Classic and Team Dimensions assessment tools would be the right core components to producing a successful program.

What OTi Did

OTi conducted a DiSC® Classic and Team Dimensions Awareness Workshop for the Management Committee, comprising of the Principal, Vice-Principal and various Heads of Departments. They profiled the whole team and analyzed the group. OTi plans to certify key personnel at the school to be able to conduct the programs internally and to enable its continuity.

The DiSC® Classic profile revealed that 71% of the leadership possessed behavioral characteristics one would typically expect of academic leadership personnel, such as a high demand for quality and accuracy.

This was no surprise, since a large part of their job scope requires checking for mistakes/inconsistencies in lesson plans, tests and examination papers. In addition, there is a high demand for quality and accuracy. As a result, most of the time whatever worked, would be repeated year after year. Very seldom would brainstorming be engaged.

One activity done during the workshop required the participants to innovate; to create a product that they would need to attempt to sell. They had to work with whatever materials were given to them: straws, balloons, tape, etc. Some groups were comprised of only one team type from the Team Dimensions model, while others were a mixture of team types.

The post-activity review session revealed various difficulties such as the group of just one team type clashed and were unable to agree on what product to create. Some of the other groups could not even get started due to the absence of a team type. Those without a different team type represented had problems pitching and selling their product. This highlighted the need for having all team types represented in order to have both effective and efficient teams.

The Results

  1. The personalization of the DiSC® Classic and Team Dimensions Profile reports provided insight for each individual member of the team.
  2. Management was able to look at the profile results and used this information to more effectively form non-academic project teams so as to tap the strengths of the different team members.
  3. Four employees were designated ‘Champions’ within the organization. These individuals went through Train-the-Trainer training on both DiSC Classic and Team Dimensions assessment tools. They are in turn, able to conduct profile and training for students and other staff, delivering results within the organization continuously, year after year.
  4. The Team Dimensions Profile was adapted to help students form effective teams and to manage their projects.