The Client
Playtech is the world’s largest provider of online gaming and sports betting software—and one of Estonia’s standout unicorns. Known for delivering cutting-edge solutions to leading industry operators, Playtech’s rapid global expansion underscored a crucial question for its HR team: How can we support our leaders’ growth and unify leadership practices across the organization?
Solution: A Global, Virtual Manager Development Program
Together with Playtech’s HR team, Change Partners co-designed and delivered Playtech’s first-ever global development program for new managers. Over a 10-month period, they conducted 38 virtual sessions, totaling 86 training hours, and brought together 90 people leads from multiple countries.
The program featured a structured journey of six key modules:
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My Role as a Manager
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Understanding Myself and My Team
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Managerial Communication—Why, What, When & How
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Building Commitment and Capability in Your Team
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Coaching-Based Leadership
These modules were reinforced using powerful tools like Everything DiSC Catalyst profiles, Patrick Lencioni’s The Five Behaviors, and practical coaching and change management tools to ensure real-world application.
For senior and middle leaders, we developed a separate leadership track focused on building high-performing teams, honing strategic thinking, championing leadership development, and fostering sponsor-led coaching.
The Impact
Why this program was a success
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Scalable and Global: A fully virtual training model with interactive tools made it accessible and consistent across borders.
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Holistic Skills Development: From self-awareness to communication to coaching—leaders were equipped end-to-end.
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Real-World Application: DiSC and team dynamics tools weren’t just theoretical—they directly influenced leadership habits.
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Mindset Transformation: The greatest gains came from those “aha” moments that changed how managers see their role.
